Customer service, Marketing and social

Make a local guide for your guests

A tidy house and area guide with your favourite cafés, walks, rainy-day ideas and what to do if something goes wrong.

Why it helps

Guests love a local's tips. Where's the good coffee? Is there a walk nearby? What do we do if it rains? You know all this, but it lives in your head or on a tatty sheet of paper by the kettle.

You supply the recommendations. AI organises them into a clear, friendly guide with sections guests can scan quickly, plus a "what to do if" page for the practical stuff. Print it for the welcome book, or share it as a link or PDF before they arrive.

The prompt

Copy it, swap the bits in [square brackets], and paste it into ChatGPT, Claude, Gemini or Copilot.

Copy and paste

I run a [type of accommodation] in [town], New Zealand. Turn my notes into a friendly local guide for guests. NZ English, warm and short. Sections: 1. Welcome and the house basics 2. Eat and drink 3. Walks and outdoors 4. Rainy-day ideas 5. Getting around 6. What to do if (power cut, locked out, something breaks, an emergency) - Use only the places and details I give you. Don't add businesses, walks, opening hours, prices or distances I haven't written. - Keep each recommendation to 1 or 2 lines. - Put [CHECK HOURS] after any place where opening hours matter. - In the emergency section, start with: "In an emergency, call 111." My notes: [paste your recommendations and house info, as messy as you like]

Then keep chatting

  • Make a one-page version I can print and stick on the fridge.

  • Add a short "if you only have one day" plan using only my recommendations.

  • Write a version for families with young kids, using the places I listed.

  • Write a simple English version for guests whose first language isn't English.

  • What sections are missing that guests usually ask about? Just list them.

Step by step

  1. Walk around your place and your neighbourhood in your head. Jot down cafés, takeaways, walks, the supermarket, things to do when it rains, and anything guests often ask.
  2. Add the house basics: rubbish and recycling, heating, how the shower works, checkout steps, and who to call if something goes wrong.
  3. Copy the prompt, fill in your place and town, and paste your notes.
  4. Check every place is still open and the hours are right. Ring them or check their own website or Google listing.
  5. Check walking tracks on doc.govt.nz or your local council's website, including closures and conditions.
  6. Put the guide in your welcome book, and send it as a link or PDF with your day-before message.

Worked example

What you paste in
2-bedroom holiday house in Kaikōura. Notes: - Coffee: The Old Post Office on the main street, best scones. Wharf Street Espresso near the wharf. - Fish and chips: Seaview Fish and Chips, get there early in summer. - Walk: Peninsula Walkway, start at the car park at the end of the road, go at low tide on the shore route. - Rainy day: museum in town, the library has a kids' corner. - Supermarket in town, 5 min drive. - Rubbish: red bin general, yellow recycling, out on Tuesday night. - Heat pump remote on the lounge wall. Hot water takes a while in the morning. - If something breaks, text us on the number in the welcome book. Power cuts: check the fuse box in the laundry first.
What you get back
Welcome to [property name] The basics - Heating: the heat pump remote is on the lounge wall. - Rubbish: red bin general, yellow recycling. Bins out Tuesday night. Eat and drink - The Old Post Office, main street. Great coffee and the best scones in town. [CHECK HOURS] - Wharf Street Espresso, near the wharf. [CHECK HOURS] - Seaview Fish and Chips. Get there early in summer. [CHECK HOURS] - Supermarket: in town, about 5 minutes' drive. [CHECK HOURS] Walks and outdoors - Peninsula Walkway, from the car park at the end of the road. Take the shore route at low tide only. Rainy days - The museum in town, or the library's kids' corner. [CHECK HOURS] What to do if - Emergency: call 111. - Power cut: check the fuse box in the laundry, then text us. - Something breaks or you're locked out: text us on the number in the welcome book.

Example details are made up. Your results will vary, so always read and check before you use them.

Watch out for

  • AI may invent cafés, walks or opening hours if you leave gaps. Only include places you've written down, and check each one is still open. Hours change, especially in winter.
  • Check walks, track closures and conditions on doc.govt.nz before you recommend them, and remind guests to check again on the day. For tides, use a reliable tide table rather than the AI's guess.
  • Keep door codes, alarm codes, wifi passwords and your own home address out of the AI chat and out of any version you post online. Add codes to the printed copy yourself.
  • Mentioning a local business is fine. Don't claim it's "the best in NZ" or similar unless you're quoting something you can show.

Go further

Ask guests what they wished they'd known, and add it to the guide each season. If you've got a few local favourites, ask them for a small guest perk and mention it in the guide. Link the guide from your booking confirmation so guests can plan before they arrive.

Related use cases

All 50 use cases

Accommodation / Tourism

Write a full set of guest messages, once

Four reusable guest messages for booking, the day before, mid-stay and after checkout, ready to save as templates.

BeginnerCustomer service, EmailsNew

Want this set up for your business?

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