Cafés and hospo / Tourism +3 more
Reply to Google and TripAdvisor reviews, good and bad
Calm, kind replies to your reviews in your own voice, even when a bad one has you wound up.
13 use cases
AI for customer service
FAQs, guest messages, reminders and replies to complaints. Answer the same questions faster and handle the tricky ones calmly.
Tradies / Cafés and hospo +3 more
Ask happy customers for a Google review
Short, polite review request wording for a text, an email and a counter card, that follows Google's rules and NZ law.
Health and wellness / Professional services
Draft a client intake form that asks only what you need
A short, clear set of intake questions with a plain-English privacy statement, ready to check and load into your form tool.
Tradies / Professional services
Explain whether it's a quote or an estimate
A short, clear note for your quotes that tells customers if the price is fixed or a best guess, and what could change it.
Accommodation / Tourism
Make a local guide for your guests
A tidy house and area guide with your favourite cafés, walks, rainy-day ideas and what to do if something goes wrong.
Tradies
Plan your week of jobs and send customer heads-ups
A day-by-day plan for the week's jobs, a materials pick-up list and short heads-up texts for each customer.
Retail / Cafés and hospo +2 more
Reply calmly to a customer complaint
A calm, clear reply to an unhappy customer's email or message that sorts the problem without promising more than you should.
Retail / Cafés and hospo +3 more
Reply to a 1-star review with no comment
A short, friendly reply to a star-only bad review that shows you care and gives the reviewer an easy way to tell you more.
Retail / Cafés and hospo +3 more
Reply to a fake or unfair Google review
A calm public reply to a review you think is fake, plus a clear note for reporting it to Google.
Tradies / Cafés and hospo +3 more
Tell customers about a price increase, clearly and kindly
A clear, honest price rise message for email, your counter sign and social media, using the reasons and dates you set.
Accommodation / Tourism +2 more
Turn the questions you always get into an FAQ page
A tidy website FAQ grouped under simple headings, plus short quick replies you can save and reuse.
Accommodation / Tourism
Write a full set of guest messages, once
Four reusable guest messages for booking, the day before, mid-stay and after checkout, ready to save as templates.
Health and wellness / Professional services
Write appointment reminders and a no-show policy
Friendly confirmation and reminder texts, plus a clear, fair cancellation and no-show message you can reuse.
Want help applying these to your business?
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